Frequently Asked Questions

General

Are oversized vehicles, such as SUVs, accepted at all of your parking facilities?
Unfortunately, not all of our garages can accommodate oversized and/or extended cars. If you think your car may be oversized, please review the following clearance information.

Deck 2 – 6’6″ Deck 6 – 7’2″
Deck 3 – 7’3″ Deck 7 – 7’3″
Deck 4 – 6’10” Deck 8 – 7’2″
Deck 5 – 6’8″ FPS – 7’2″

I lost an item in the parking garage. Who do I contact for lost & found?
Sorry to hear that. Luckily we work closely with CAP. CAP (City Action Partnership), is a nonprofit organization enabled by state legislation and city ordinance to provide services in downtown Birmingham, Alabama. Often times if something is found in the parking garage, it gets turned into CAP. Please give them a call at (205) 251-0111.

Do you accept personal checks or credit cards at your parking facilities?
All major credit cards are accepted at all locations. We accept personal checks as a form of payment only at our Administrative Office. The Administrative office is located at 1732 5th Avenue North Birmingham, AL 35203. All garages accept cash and credit cards at the exit gate.

I need to pay a parking citation. Who do I contact?
Parking citations are handled by the City of Birmingham Municipal Court. Please visit https://otpa.birminghamal.gov/ to pay your parking citation online.

To pay a ticket by mail, send a check or money order to:
Traffic Citation Division
P.O. Box 12905
Birmingham, AL 35202-2905
** (Make check or money order payable to “City of Birmingham”)

Monthly Parking

How do I obtain a monthly parking pass?
A monthly pass can be obtained by submitting an online application for monthly parking. Once we receive your application and if we have an available space, we will contact you through email to provide you with payment options and arrange for delivery of your parking permit. In addition, you can stop at the garage booth to pick up a paper application.

I lost my monthly parking permit or access card. What should I do?
If your permit or access card is lost or stolen, please contact our Billing Department to void your previous parking permit or access card.  Our Billing Department can be reached at (205) 321-7044 or via email at . To expedite the process, please have your account information ready.

You can request a replacement card online. There is an $8.00 fee for replacement access cards.

Am I permitted to lend out my monthly parking permit?
Unfortunately, lending or selling your permit is prohibited. Each permit is marked with your specific parking information, allowing us to serve you most effectively. Please be mindful that you are responsible for your monthly permit. If you wish to report a lost or stolen permit or wish to cancel your monthly account, please contact the Billing Department at (205) 321-7044.

I would like to cancel my monthly parking permit. What should I do?
We’re sorry to see you go! However, if you must, please please mail your parking permit and/or access card to the Administrative Office located at 1732 5th Avenue North Birmingham, AL 35203, and contact our Billing Department at (205) 321-7044 to cancel your account. Once your account is cancelled, your permit will no longer be granted access into the garage.

Can a monthly parking permit be used at multiple locations?
Unfortunately, our monthly parking permits are specific to each garage and cannot be used at other garages.

Do you offer Auto-Pay so that my parking invoice is paid automatically every month?
Yes. We’re happy to offer a hassle-free method of paying for your monthly parking via our auto-pay system. Set up your online access now, or follow the web address on your printed invoice at any time. If you are already receiving electronic invoices, you can click the link in the email to sign in and manage your account. Once signed in, you can set up your preferred payment method and your credit card or bank account will be billed every month – there is no dealing with mailing in checks, late fees or remembering when payment is due. Call our Billing Department at (205) 321-7044 if you have any questions about auto-pay.

Online Payment Account

Is your online payment system secure?
BPA has taken all the necessary steps to be compliant with local and federal laws governing online payments. We take your personal information and security very seriously.

How do I sign in to view my customer account?
BPA is happy to offer a customer portal to allow customers to view/manage their account(s) online. If this is your first time signing in, you may need information from your latest invoice to complete your registration. The next time you visit our site, you can click the “Sign In” button at the top right of the homepage.

If you have issues signing in, please send an email to and we will contact you to help get your online account set up.

I have moved, need to update my credit card information, or have other account information that has changed. How can I change this information?
If you’d like to change your basic contact information, contact our Billing Department at (205) 321-7044. You can update your payment information by logging into your online account.

Will I still receive a paper invoice in the mail if I have an online payment account?
By default, you will not receive a mailed paper invoice. A PDF version is available for download at any time by logging in to your BPA online account. However, if you’d like a paper invoice for your records, we’ll happily send you a copy. Delivery fees may apply.

Please contact the Billing Department at if you would like to ask about receiving mailed invoices.

I’d like to pay my bill online. How do I sign up for Auto-Pay so that my parking invoice is paid automatically every month?
Hassle free is the only way to go. By signing in to your account online you will be able to view current and prior invoices, make one-time payments, and sign up for auto-pay. If you have your invoice, log in to our payment system and get started.

If you prefer to set auto-pay up over the phone one of our representatives will gladly process your request. Please contact the Billing Department at (205) 321-7044; just have your credit card handy and it’s that easy.

I’d like to cancel Auto-Pay. What should I do?
Not a problem. Auto-Pay can be canceled at any time by logging into your online account. If you prefer to cancel over the phone, please call us at (205) 321-7044. One of our representatives will take care of you.

I need assistance with my online account. What should I do?
We’re here to help. If you are a monthly account holder with an online profile or would like help to create an online account, please call our Billing Department at (205) 321-7044 or send an email to and we will contact you to help you with your account.

Careers

I am interested in obtaining a job with the Birmingham Parking Authority. What should I do?
BPA offers a wide variety of rewarding positions throughout the downtown Birmingham, AL area. Please visit the Careers section of our website to view current positions and fill out an application. We hope you become a member of the BPA family.

What are your procedures for employment verification?
We take pride that all our employees have passed all required federal, local and internal employment laws and policies. Upon hiring, all newly hired employees must complete a drug and alcohol test, a background screening at local and federal levels, and show proof of U.S. citizenship or ability to work legally in the U.S.

Procurement

Where can I find more information on bidding opportunities with the Birmingham Parking Authority?
Visit our Procurement page to see a list of current invitations to bid. If you need any other information please contact Wanda Knight via email at .